THE CLIENTS I DREAD THE MOST ARE THOSE WHO SAY THINGS LIKE 'DO WHATEVER YOU WANT'

我最怕遇到這樣的客戶，他/她會說隨便你怎么弄

Or: 'I'm pretty easy to work with.' Nine times out of ten, it's not true.

或者他/她會說："給我做頭發很輕松的。"但十有八九，事情的走向卻并非如此。

WE KNOW YOU HATE THE WORD BLEACH

我們知道你討厭漂染這個詞

So we use words like decolorizer. But no matter how we prettify the language, if we're lifting a dark colour out of your hair, we're using bleach.

所以我們會使用脫色劑這樣的字眼。但無論怎么美化語言，如果我們從你的頭發上挑起黑發，那我們就是在漂染。

YES, I KEEP NOTES ABOUT YOU ON YOUR CLIENT CARD, AND THEY CAN GET PRETTY PERSONAL

是的，我會在客戶卡上寫下你的情況，有時會涉及私人內容

I may note that you don't tip well or that you talked loudly about how drunk you were last night. I may also write down that you're going through a divorce or that you're into tennis so I can remember to ask you about those things next time.

我可能會寫下你給的小費不高或者寫下你大聲談論昨晚醉酒的事情。也許我還會寫下你正在離婚或者你很喜歡打網球，所以下次我就可以向你提起這些事。

AFTER YOU'VE BEEN LATE A FEW TIMES, I ASK OUR RECEPTIONIST TO SAY YOUR APPOINTMENT IS AT 2

你遲到了幾次之后，我就讓前臺告訴你我們預約的時間是2點

But really it's at 2:30.

但實際預約時間是2:30。

IF THERE'S ONE RULE TO LIVE BY, IT'S THIS

如果有一條規則需要遵守，那就是

Don't make your first appointment with me on a Saturday. That's our busiest day, and I won't be able to give you the time and attention you want and deserve.

千萬不要在周六第一個約我。周六是我們最忙的時候，我可能給不了你應得的時間和精力。

FIND OUT WHETHER YOUR SALON OFFERS A DISCOUNT IF YOU GET A CUT AND A COLOUR TOGETHER

如果你剪了頭發、還染了色，那你可以問問理發店有沒有折扣

Ask for one if it doesn't. Doing both together eliminates some steps and should save you about 20 percent.

如果沒有，你就讓他們給你一個。剪頭染色一起能省去一些步驟，還能給你節省約20%的費用。

IT'S FINE TO USE GROUPON OR ANOTHER SOCIAL MEDIA SITE TO SAVE MONEY ON YOUR HAIRSTYLING

做發型的時候，可以用券或其他的社交媒體網站省錢

But be wary of salons that offer deals all the time. That's not a good sign.

但也要注意理發店給出的優惠。這可不是一個好跡象。

THIN HAIR DOESN'T HAVE TO BE WORN SHORT

頭發稀疏不一定要剪短

I had a client who wore her super-thin hair short for years because she thought she had to. I finally talked her into growing it out into a bob, and everyone now says she looks incredible. These are the 8 rules to keep thin hair healthy.

我有一位客戶，她頭發稀疏，多年來一直都是短發，因為她認為頭發稀疏一定要剪短。后來我說服她留長發，剪了個波波頭，現在每個人都說她看起來美極了。這8個準則可以讓你的稀疏頭發保持健康。

ALWAYS DRY YOUR HAIR COMPLETELY BEFORE USING A HOT TOOL LIKE A CURLING IRON OR A FLAT IRON

用卷發棒或直板夾燙頭發前，一定要完全吹干頭發

If your hair still contains moisture, the iron will damage it. These are the safest ways to use heat on your hair.

如果你的頭發仍含有水分，卷發棒就會破壞頭發。這些方法可以讓你安全的燙/拉頭發。

THE CLIENTS I DREAD THE MOST ARE THOSE WHO SAY THINGS LIKE 'DO WHATEVER YOU WANT'

我最怕遇到這樣的客戶，他/她會說隨便你怎么弄

Or: 'I'm pretty easy to work with.' Nine times out of ten, it's not true.

或者他/她會說："給我做頭發很輕松的。"但十有八九，事情的走向卻并非如此。

WE KNOW YOU HATE THE WORD BLEACH

我們知道你討厭漂染這個詞

So we use words like decolorizer. But no matter how we prettify the language, if we're lifting a dark colour out of your hair, we're using bleach.

所以我們會使用脫色劑這樣的字眼。但無論怎么美化語言，如果我們從你的頭發上挑起黑發，那我們就是在漂染。

YES, I KEEP NOTES ABOUT YOU ON YOUR CLIENT CARD, AND THEY CAN GET PRETTY PERSONAL

是的，我會在客戶卡上寫下你的情況，有時會涉及私人內容

I may note that you don't tip well or that you talked loudly about how drunk you were last night. I may also write down that you're going through a divorce or that you're into tennis so I can remember to ask you about those things next time.

我可能會寫下你給的小費不高或者寫下你大聲談論昨晚醉酒的事情。也許我還會寫下你正在離婚或者你很喜歡打網球，所以下次我就可以向你提起這些事。

AFTER YOU'VE BEEN LATE A FEW TIMES, I ASK OUR RECEPTIONIST TO SAY YOUR APPOINTMENT IS AT 2

你遲到了幾次之后，我就讓前臺告訴你我們預約的時間是2點

But really it's at 2:30.

但實際預約時間是2:30。

IF THERE'S ONE RULE TO LIVE BY, IT'S THIS

如果有一條規則需要遵守，那就是

Don't make your first appointment with me on a Saturday. That's our busiest day, and I won't be able to give you the time and attention you want and deserve.

千萬不要在周六第一個約我。周六是我們最忙的時候，我可能給不了你應得的時間和精力。

FIND OUT WHETHER YOUR SALON OFFERS A DISCOUNT IF YOU GET A CUT AND A COLOUR TOGETHER

如果你剪了頭發、還染了色，那你可以問問理發店有沒有折扣

Ask for one if it doesn't. Doing both together eliminates some steps and should save you about 20 percent.

如果沒有，你就讓他們給你一個。剪頭染色一起能省去一些步驟，還能給你節省約20%的費用。

IT'S FINE TO USE GROUPON OR ANOTHER SOCIAL MEDIA SITE TO SAVE MONEY ON YOUR HAIRSTYLING

做發型的時候，可以用券或其他的社交媒體網站省錢

But be wary of salons that offer deals all the time. That's not a good sign.

但也要注意理發店給出的優惠。這可不是一個好跡象。

THIN HAIR DOESN'T HAVE TO BE WORN SHORT

頭發稀疏不一定要剪短

I had a client who wore her super-thin hair short for years because she thought she had to. I finally talked her into growing it out into a bob, and everyone now says she looks incredible. These are the 8 rules to keep thin hair healthy.

我有一位客戶，她頭發稀疏，多年來一直都是短發，因為她認為頭發稀疏一定要剪短。后來我說服她留長發，剪了個波波頭，現在每個人都說她看起來美極了。這8個準則可以讓你的稀疏頭發保持健康。

ALWAYS DRY YOUR HAIR COMPLETELY BEFORE USING A HOT TOOL LIKE A CURLING IRON OR A FLAT IRON

用卷發棒或直板夾燙頭發前，一定要完全吹干頭發

If your hair still contains moisture, the iron will damage it. These are the safest ways to use heat on your hair.

如果你的頭發仍含有水分，卷發棒就會破壞頭發。這些方法可以讓你安全的燙/拉頭發。