85.Retailers whore responsive and friendly are more likely to smooth over issues than those who arent so friendly.（08.12 Passage 2）

　　主干：Retailers... are more likely... than those...

　　解析：兩個比較對象Retailers 和those都有who引導的定語從句加以修飾。主句部分用了 be likely to do的句型。smooth over的意思是（使困難）舒緩，緩解。

　　譯文：與態度不友好的商家相比，反應迅速、態度友善的商家更容易解決問題。